Privacy Policy

Arborist Intelligence, LLC (“Company,” “we,” “us,” or “our”) is a Dallas, Texas-based lead generation company serving arborists and tree-care businesses throughout the United States. This Privacy Policy describes how we collect, use, store, and protect personal and business information provided to us by arborists, tree-care businesses, and visitors to our website (collectively, “you”).

This Policy applies to information collected through our website at www.arborist-intelligence.com (the “Site”), our client portal, and through direct communications including phone calls, emails, and text messages. By using our Site or enrolling in our services, you agree to the practices described in this Policy.

This Policy does not apply to homeowners or consumers who may receive direct-mail marketing materials produced by Company on behalf of our clients. Those individuals do not interact directly with Arborist Intelligence and are not subject to this Policy.

We use the information we collect for the following purposes:

• To enroll you in and administer our lead generation services
• To process payments and issue invoices through Stripe
• To communicate with you about your account, leads, billing, and service updates
• To operate, maintain, and improve our platform and tracking systems
• To produce and distribute direct-mail marketing materials on your behalf
• To resolve disputes, investigate fraud, and enforce our agreements
• To comply with applicable legal obligations
• To send service-related notices and, where permitted, marketing communications about Company services

We do not use your information for any purpose materially different from those listed above without your consent or as required by law.

All payment information is processed by Stripe, Inc., a third-party payment processor. Arborist Intelligence does not store, transmit, or have direct access to your full payment card numbers or bank account details. Stripe’s collection and use of your payment data is governed by Stripe’s Privacy Policy, available at https://stripe.com/privacy.

By enrolling in our services and authorizing Autopay, you agree to Stripe’s terms and authorize Company to initiate charges through Stripe in accordance with your Service Agreement.

Our Site may use cookies and similar tracking technologies to enhance your experience and support Site functionality. Cookies are small text files stored on your device when you visit a website.

We may use the following types of cookies:

• Essential cookies: Required for basic Site functionality and portal access.
• Analytics cookies: Used to understand how visitors use our Site so we can improve it. We may use Google Analytics or similar tools for this purpose.
• Preference cookies: Used to remember your settings and preferences.

You may disable cookies through your browser settings; however, doing so may affect your ability to use certain features of the Site or client portal. We do not currently respond to browser “Do Not Track” signals.

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We share information with third-party vendors who assist us in operating our business, including Stripe (payments), mailing and print vendors, and technology platform providers. These parties are contractually required to protect your information and may only use it to perform services for us.
• Legal requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Company, our clients, or the public.
• Business transfers: In connection with a merger, acquisition, financing, or sale of all or a portion of Company assets, your information may be transferred as part of that transaction.
• With your consent: We may share information for any other purpose with your prior consent.

We retain your information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and comply with legal obligations. Upon written request, we will delete or anonymize your personal information within a reasonable time, subject to any legal or operational requirements that require us to retain certain records.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration. Payment data is handled exclusively through Stripe, which maintains PCI-DSS compliance.

No data transmission over the internet or electronic storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

If you are a Texas resident, you may have certain rights under the Texas Data Privacy and Security Act (TDPSA), including the right to:

• Know what personal data we have collected about you
• Request a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data, subject to certain exceptions
• Opt out of the sale of your personal data (we do not sell personal data)

To exercise any of these rights, please contact us at privacy@arborist-intelligence.com. We will respond within the timeframe required by applicable law.

Residents of California, Virginia, Colorado, Connecticut, and other states with applicable data privacy laws may have similar rights to those described in Section 9. We will honor valid requests submitted in accordance with applicable law. Please contact us at privacy@arborist-intelligence.com with any privacy-related requests.

Our services are intended exclusively for licensed business operators. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. When we do, we will post the revised Policy on our Site with an updated effective date. We encourage you to review this Policy periodically. Continued use of our services after any update constitutes acceptance of the revised Policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@arborist-intelligence.com
Support: support@arborist-intelligence.com
Phone: [Phone Number]

Note: A business phone number is not yet listed. To add it, see the open issue titled “Add business phone number to legal documents.”